Make changes to a managed account
You can edit the details of a managed account to keep it updated. If you don’t manage an account, only the user can update their account details. What are managed accounts?
If your organization provisions users from an identity provider, you can only update their account details from your identity provider.
Who can do this? |
Update details
To update the details of a managed account:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
Select the field you want to update. You may need to select Show more details to show more fields.
Select the checkmark to save your changes.
Update email address
If you want to update the email address of a managed account to an email address on another domain, make sure you’ve verified the domain for that email. You can’t update the email address to one on a domain you don’t own.
To update the email address for a managed account:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
Select the email address field and enter the new email address.
Select the checkmark to save your changes.
You can automate this process with the Set email API.
Change profile picture
To change a managed account’s profile picture:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
Select their profile picture, then select Change profile photo.
Drag and drop or upload a new photo.
Select Save.
View a managed account’s app access
To see what app access a managed account has:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile. The App Access table shows what apps the user can access.
Reset two-step verification
You can reset two-step verification for a managed account to troubleshoot their two-step verification.
To reset two-step verification for a managed account:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
For Two-step verification, select Reset two-step verification so the member can reset two-step verification and log in.
Force a user’s device to log out
When you force a logout for browser sessions, we log users out immediately. For mobile app sessions, we can take up to an hour to log out users.
To log a user’s device out of all Atlassian services:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
In the Recent devices table, select Log out for the relevant device.
This is not a permanent action. Users can always log in with this device again.
Reset password
When you reset a managed account’s password, we log them out within 10 minutes. They’re prompted to change their passwords when they log in again. We recommend you let users know to save their work before you reset their password.
To reset a managed account’s password:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
Select Reset password.
Revoke a user’s API tokens
Users can create API tokens to perform authenticated operations with app APIs. How users create and use their own API tokens
To revoke an API token created by the user:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account to open their profile.
From the API tokens table, select Revoke for the relevant token.
Delete or deactivate an account
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