Add users and apps to Atlassian Government Cloud subscriptions

Atlassian partners with Carahsoft, a US Public Sector aggregator and distributor, who sells Atlassian apps to government customers. If you are a government customer, Carahsoft will work with you to understand your needs and bring in Atlassian experts when necessary to recommend the right blend of apps for your organization. If you aren’t a government customer, the Atlassian sales team will work with you.

If you're interested in Atlassian Government Cloud apps, you can express interest via our contact form and someone will reach out.

How do subscriptions work for Atlassian Government apps?

When you purchase Atlassian Government apps, you have a separate subscription for all instances of the same app. This means that if your organization purchases Jira, Jira Service Management, and Confluence, you have three separate subscriptions.

Each subscription includes a user tier that is billed annually. A user tier is the maximum number of users you can cover under your existing bill. This means that you can add as many instances of the same app to your subscriptions (up to 150 instances) with no impact to your bill.

Add users to a subscription

To add more users beyond the maximum in your tier, you can purchase at a higher user tier. You must purchase the higher tier before you can add additional users.

Reach out to your Carahsoft or Atlassian sales contact to add users.

Add an app instance to a subscription

To add an app instance, reach out to your Carahsoft or Atlassian sales contact. You’re not able to add the app from the Atlassian Administration.

You can add more instances of an app if you are already paying for a subscription to that app. Additional instances of an app have no impact on your bill.

Start a new subscription

To add an app that you don’t currently have, reach out to your Carahsoft or Atlassian sales contact.

When you purchase an Atlassian Government app that you don’t currently have, we bill you for the additional subscription.

Cancel Atlassian Government apps

To cancel one or all of your Atlassian Government apps, reach out to Carahsoft or your Atlassian sales contact.